Exchanges and Returns Policy
At StoreShoesOnline, we want every customer to be confident and satisfied with their purchase. If for any reason you are not completely happy, we offer a transparent and reliable exchange and return policy.
Eligibility
- Exchange or return requests must be submitted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition.
- Original tags, labels, and packaging must be included.
- Products that show signs of wear, damage, or alteration are not eligible.
- Clearance or final sale items may not be returnable unless defective or incorrect.
Exchange Process
- Contact our customer support team to request an exchange.
- Once approved, detailed return instructions will be provided.
- After we receive and inspect the returned item, the replacement will be shipped within 3 business days.
- If the requested exchange item is unavailable, a refund may be issued instead.
Return & Refund Process
- Returns must follow the provided instructions for safe processing.
- Once received and inspected, approved refunds will be issued to the original payment method within 3 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service when returning items to ensure safe delivery.
